Fresh Zone promises to provide the freshness of products and safely delivered to our customers. 

  • Delivery Time

Delivery will be arrive within 3 working days.
  • Special Request

Please indicate the special requirements when placing order if any. 
  • Delivery Fee

(i)  Free delivery service will be provided for every transaction HKD300.00 or over.  HKD50.00 delivery fee will be applied if the transaction is not exceed HKD300.00.
(ii) Surcharge of HKD50.00 will be applied for re-delivery service if the recipient is not available to receive delivery at the nominated delivery time.
(iii) Free delivery service is only available for the lift building.  For the delivery of more than one floor of no lift building, the delivery fee will be quoted separately. In the event of a lift is out of service, we will inform the delivery re-arrangement.
  • Delivery Details

(i)  Free delivery service will be provided for every transaction HKD300.00 or over.  HKD50.00 delivery fee will be applied if the transaction is not exceed HKD300.00.
(ii) Delivery service will be suspended when typhoon No.8 or black rainstorm warning signal is hoisted. In such cases, our customer service representative will contact you to arrange another delivery time.
  • Alcoholic Beverages

By law, it is illegal to sell alcoholic beverages to customers under the age of 18. By placing an order of alcoholic beverages, the customers have to confirm they are aged 18 or above.
  • Payment Method

We accept Visa, Master, UnionPay, Paypal.
  • Changing and Canceling an order

Change/ cancellation of order will be valid only within 24 hours before the delivery day by calling our customer service representative at (852) 2152 0021.
  • Others

(i) Fresh Zone reserves the right to refuse the delivery of goods to any customer at our sole discretion absolutely.
(ii) Fresh Zone may revise these terms and conditions at any time without prior notice. If any dispute arises, Fresh Zone's determination shall be final. The Chinese version of these terms and conditions shall prevail whenever there is a discrepancy between the English and Chinese versions.
  • Copyright

Copyright © Fresh Zone Limited.  All rights reserved.

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